Ask the administrator to open Users & roles, edit your account and type a new password. Change it afterwards in My profile.

After several wrong passwords, sign-in is paused for 15 minutes to protect your account. Wait, then try again.

Menus depend on your role. The administrator can change it in Users & roles.

Yes. The same address works on phones, tablets (upright or sideways) and computers. On small screens the menu opens with the ☰ button.

On purpose: every patient is called first by the front desk or nurse, who decides where they go and sends them on. Patients only say whether they are a returning or a new patient.

So the front desk knows at once who needs registering: every number shows New patient or Returning at the counter and on the printed ticket. Reports count new and returning patients. Not needed? Switch off Ask Returning patient or New patient in Settings → Kiosk: the kiosk then shows one big Get queue number button.

No. The same number follows the patient all day. When the front desk sends them to Consultation, they wait there with the same number, and so on.

They can print it again at the kiosk: Lost your ticket? Tap here to print it again, type the number, Print my ticket. Or the staff press Print beside the number at the Queue counter.

The kiosk ignores a second tap for a moment, so one tap gives one number. If two numbers were printed anyway, the front desk can Cancel the extra one in Waiting here.

Yes, when Settings → Tickets → Who can call new numbers is on (it is on at first). Every counter then shows New numbers waiting at the front desk with a Call here button: the patient goes straight to that room, with the same number. Switch it off to let only the front desk call new numbers.

The priority lane (seniors, PWD, pregnant), then everyone else in the order they arrived in that line. A patient sent on joins the next line at the end.

In Send to… choose the department, then the room in Room / counter. Only that room can call them. Choose Any room to let the first free room call them.

Skip puts the patient aside: when they come back, call them again or put them back in line. No-show means they are gone: the number leaves the queue.

Finish your current patient first: send them on, complete, skip or mark no-show. Then press Call next.

Yes: Settings → Tickets → Daily limit. Tick it and enter the number, e.g. 100. The kiosk can show Numbers left today, and when the limit is reached it shows Fully booked for today with your message. Cancelled numbers give their place back. You can let the front desk still give numbers after the limit (for emergencies); these are noted in the Activity log.

Yes. Settings → Tickets → Start numbers again. You can also close the numbers still in the queue. Numbers restart at 001 every morning by themselves.

Open Settings → Printing → Ticket layout. Untick a part to hide it (for example People ahead of you) and choose Small, Normal, Large or Extra large for each part (for example a smaller date and time). The preview beside it changes as you go; press Save ticket layout. Back to standard undoes it.

Yes: Settings → Tickets → Number prefix, e.g. A gives A-001.

Tap the screen once (browsers need one tap before they play sound) and check the speaker icon at the top right is not crossed out. The Windows one-click shortcut or start-up file plays sound without a tap.

Use Microsoft Edge: it has the most natural voices. Choose the language in Settings → TV display & voice, or tap the microphone button on that TV to pick a voice for it.

Open Display & kiosk apps on that device and press Open & install as app, then Install (or Share → Add to Home Screen on iPhone / iPad). From then on one tap on the icon opens it full screen.

Yes. In Display & kiosk apps (or TV screens setup) choose the department under Shows the calls of.

Use the one-click shortcut or the start-up file: they print silently to the default printer. Set the thermal printer as the default printer in Windows.

Never. Names and notes typed at the counter are for staff only. The TV and kiosk show numbers only.

Someone pressed Make new links. Open or install the TV again with the new link from Display & kiosk apps.

The TV lost the connection to the server. It reconnects by itself. Check the network, and that Apache and MySQL are running in XAMPP.

The average time from joining a line (at the front desk or after being sent on) until being called there.

Each department that saw the patient counts them once, because the same number visits several rooms.

Yes: Export to Excel on the Reports page downloads an .xlsx workbook with the key figures, a sheet for each table and every ticket of the chosen dates.

System Updates → connect both sites with the same deploy key → Compare changes → Update the other site now. The online site makes a backup first.

On the local site press Get the other site's changes in System Updates. This site makes a backup first.

No. Updates send program files only. The database contents, config/config.php, uploads and backups are never touched; the database structure is upgraded in place.

Yes. System Updates → Update history → Roll back returns the files and the database to the backup taken just before.